Refund and Return Policy

General Policy Overview

Refunds, returns, and exchanges are only applicable to purchases made directly through www.shoplio.com.
We aim to make the process simple, quick, and hassle-free while ensuring fairness for both our customers and sellers.
Our policy is in compliance with consumer protection laws and is designed to build trust with every transaction.

For a product to qualify for return or refund:

It must be unused, in its original condition, and returned with all tags, packaging, accessories, and manuals intact.
The return request must be raised within [X days, typically 7–15 days] from the date of delivery.
The item must not fall under the non-returnable or non-refundable categories (see Section 6).
Proof of purchase (order ID, receipt, or payment confirmation) is required to process the request.

Initiate Request:
- Log in to your Shoplio account, navigate to “My Orders,” and select the item you want to return.
- Click on “Request Return/Refund” and choose the appropriate reason.
Approval & Instructions:
- Our customer support team will review your request and provide instructions within 48 hours.
- In some cases, we may ask for supporting evidence (such as photographs of the product/packaging).
Pick-Up/Drop-Off:
- Eligible items will either be picked up by our logistics partner or you may be asked to ship them to our designated return center.
- Please ensure the product is securely packed to prevent damage during transit.
Inspection:
- Once received, our quality control team inspects the item to confirm eligibility for return/refund.
Refund Processing:
- If approved, refunds will be processed to your original payment method within [X business days, usually 7–10].

Prepaid Orders: Refunded directly to the original payment source (credit/debit card, net banking, wallet, or UPI).
Cash on Delivery (COD): Refunded via bank transfer, UPI, or Shoplio wallet credits.
Partial Refunds: If only part of your order is returned, the refund will be adjusted accordingly.
Wallet Credits: In certain cases, faster refunds may be issued as Shoplio wallet balance, which can be used for future purchases.

Exchanges are allowed for defective, damaged, or incorrect items, subject to stock availability.
If an exchange item is not available, a full refund will be processed instead.
Size or color exchanges are permitted for eligible fashion/apparel products, provided they are unused and in original packaging.

For hygiene, safety, and legal reasons, the following items are not eligible for return/refund unless defective or damaged upon arrival:

If you receive a product that is damaged, defective, or different from what you ordered, you must notify us within 48 hours of delivery.
We may request photos or videos of the product and packaging for verification.
Once confirmed, Shoplio will arrange for free pick-up and either issue a replacement or refund in full.

If the return is due to an error on Shoplio’s part (wrong, defective, or damaged item), we will bear the return shipping cost.
If the return is due to personal preference (e.g., change of mind, wrong size chosen), the customer may be responsible for shipping charges.

Orders can be canceled free of charge if they have not yet been shipped.
Once shipped, cancellation requests will be treated as returns, and return shipping fees may apply.
Refunds for canceled orders are processed within [X days] of confirmation.

If your refund is delayed:

Check your bank account or payment wallet again.
Contact your bank or payment provider, as processing times may vary.
If you have done all of the above and still have not received your refund, contact our customer support